Call Entrance Masters.
Monday to Friday, eight to five. Or send the form and we will come back to you.
Tell us what the door is doing.
Most garage door problems are one part. Describe the symptom and we will tell you what it usually means.
Where we work
Stanfield, Locust, Oakboro and Albemarle in Stanly County. Midland, Concord and Harrisburg in Cabarrus. Mint Hill and Matthews in Mecklenburg. Monroe in Union County. Charlotte is within reach, and if you are outside those towns, call and ask.
What 37 homeowners said
Every quote below is a real review, word for word, from our Google profile.
I have been using Entrance Masters for almost 2 years, and from the first encounter the service has been absolutely fantastic. I had been having the worst issues with my garage since the recent purchase of my home, and they have been there every step of the way working to try to figure out the issue. Ricky tried every cost effective option he could before just saying you need to replace the motor, which most companies would not have. The motor was replaced a week ago along with some other updates and my garage closes and opens as it should and it is so smooth and quiet now.
When our residential gate stopped working I called them for a quote. Ricky was extremely responsive (even though he was out of town). He quickly scheduled his tech to come out and within a couple of hours he had our gate working again. He also replaced sensors on a garage door that had not been working properly for a couple of years. Once Ricky was back in town he scheduled to come back and button up a couple of loose ends and bring us some much needed clickers for the gate. Fantastic experience, excellent communication, skilled workmanship, extremely reasonable pricing.
We interviewed two garage door companies. The prices were very close however we chose Entrance Masters Garage Door and Gate Co. after reading great reviews and because it was important that they are local. We had many questions and they kindly and quickly responded. Also the delivery was on time and install quick. We have planned for a garage door for 20+ years and they helped us make our dream come true.
Tim Johnson repaired our garage door today. He went directly to the problem and fixed it. Then, he serviced moveable parts with lubricant. During all of this he talked with my wife and I explaining the various aspects of good garage door maintenance. His service was beyond expectations. We have been caught before with service people and it makes you wary. Tim Johnson spoke highly of his boss and it means that we are going to mention Entrance Masters to all our neighbors.
Great service and very reasonable! After another company told me I needed things I didn't need, I called Ricky and he came out and not only fixed it but did maintenance too, all for under 200 bucks. Would definitely recommend to all my friends and family!
Our garage door looks amazing and Ricky provided top notch customer service. First he was willing to communicate via calls, text and email. This itself is huge. So many companies today want you calling the office and email only which slows production and communication. Next he really laid out all the options and explained them in great detail. Once we narrowed down to two, Ricky went above and beyond really going over pros and cons of both. The install went quick and on time just as he stated. A few days after install he shoots me a text to confirm we're happy.
Yes. Most repair calls are on somebody else's door and it does not change what gets checked.
That is almost always the photo eyes either side of the opening, out of alignment or with something in front of one. If they are clean and lined up, the next thing is the opener's down force setting.
That is a broken lift cable. Do not try to lift it and do not take the bottom bracket off. The spring is still fully loaded and that bracket is the part that hurts people. Call and leave it where it is.
Yes. Amarr Gold Dealer, Southern Ideal Door Silver Award.
We cover garage door installation, garage door repair, garage door openers, garage door service and tune up, gate automation and repair and commercial doors. Every one of them has its own page with what is included.
We work in Stanfield, Locust, Oakboro, Albemarle, Midland, Concord, Harrisburg, Mint Hill, Matthews and Monroe. If you are just outside that, call and ask, we will tell you straight.