A garage door company out of Stanfield.
Doors, openers, springs and cables, plus the driveway gates that are the other half of the name.
What the reviews actually say
Read all thirty seven and the same words keep coming back. Reasonable pricing. Workmanship. Polite staff. Quick installation. Quiet operation. Those are not adjectives about a salesman, they are descriptions of what somebody found in their garage once the truck had gone.
Names come back too. Ricky is in most of them. Kristen coordinates jobs and made scheduling easy for one customer and handled a whole flood repair for another who was out of town. Tim Johnson and Steve are named by customers who wanted to say that the tech, not just the owner, did a good job.
The pattern worth noticing
Two separate customers describe the same thing from opposite directions. One had every cheaper option tried before a motor was condemned. The other had a different company try to sell her parts she did not need, called here, and had the door fixed and serviced for under two hundred dollars.
A third wrote that they had been caught out before by service people and that it makes you wary, then said the service went beyond expectations. Being wary is reasonable in this trade. The answer to it is being shown the failed part and told why it failed.
What we will not do
We will not put a new opener on a door whose springs are worn, because the opener will fail the same way the last one did and you will have paid twice. We will not quote a new door on a door whose sections are straight and sound.
And we will not publish a response time or an emergency service we cannot hold to. The hours are Monday to Friday, eight to five. If you need something faster than that, call and ask rather than reading a promise off a website.
What 37 homeowners said
Every quote below is a real review, word for word, from our Google profile.
I have been using Entrance Masters for almost 2 years, and from the first encounter the service has been absolutely fantastic. I had been having the worst issues with my garage since the recent purchase of my home, and they have been there every step of the way working to try to figure out the issue. Ricky tried every cost effective option he could before just saying you need to replace the motor, which most companies would not have. The motor was replaced a week ago along with some other updates and my garage closes and opens as it should and it is so smooth and quiet now.
When our residential gate stopped working I called them for a quote. Ricky was extremely responsive (even though he was out of town). He quickly scheduled his tech to come out and within a couple of hours he had our gate working again. He also replaced sensors on a garage door that had not been working properly for a couple of years. Once Ricky was back in town he scheduled to come back and button up a couple of loose ends and bring us some much needed clickers for the gate. Fantastic experience, excellent communication, skilled workmanship, extremely reasonable pricing.
We interviewed two garage door companies. The prices were very close however we chose Entrance Masters Garage Door and Gate Co. after reading great reviews and because it was important that they are local. We had many questions and they kindly and quickly responded. Also the delivery was on time and install quick. We have planned for a garage door for 20+ years and they helped us make our dream come true.
Tim Johnson repaired our garage door today. He went directly to the problem and fixed it. Then, he serviced moveable parts with lubricant. During all of this he talked with my wife and I explaining the various aspects of good garage door maintenance. His service was beyond expectations. We have been caught before with service people and it makes you wary. Tim Johnson spoke highly of his boss and it means that we are going to mention Entrance Masters to all our neighbors.
Great service and very reasonable! After another company told me I needed things I didn't need, I called Ricky and he came out and not only fixed it but did maintenance too, all for under 200 bucks. Would definitely recommend to all my friends and family!
Our garage door looks amazing and Ricky provided top notch customer service. First he was willing to communicate via calls, text and email. This itself is huge. So many companies today want you calling the office and email only which slows production and communication. Next he really laid out all the options and explained them in great detail. Once we narrowed down to two, Ricky went above and beyond really going over pros and cons of both. The install went quick and on time just as he stated. A few days after install he shoots me a text to confirm we're happy.
What we carry
Amarr Gold Dealer
Awarded 2023. Photographed on their own page.
Southern Ideal Door Silver Award
2023, for excellence in sales and customer service.
Why 36 of them are fives.
36 of 37 reviews are five stars
Not an average that rounds up. Six years of reviews and one of them is not a five.
The cheap fix gets tried first
A customer wrote that Ricky tried every cost effective option he could before saying the motor needed replacing, which most companies would not have done.
The spring gets sized to your door
A good door on the wrong spring makes the opener do the lifting, and the opener loses. It is the most common thing we find on somebody else's install.
You get told when you are being upsold
Another company told one customer she needed things she did not need. She called here, and the door was fixed and serviced for under two hundred dollars.
Calls, texts and email, not just an office line
A customer wrote that being able to reach us three ways was huge, because so many companies slow everything down to one channel.
Balance and safety reverse tested before we leave
The door gets lifted by hand with the opener disconnected, the photo eyes get aligned, and the reverse gets tested against an object on the floor.
Amarr Gold Dealer. Monday to Friday, eight to five.
Tell us what the door is doing.
Most garage door problems are one part. Describe the symptom and we will tell you what it usually means.